inteliCode360 is a data-driven business process outsourcing partner. We wrap your customer operations in a single, measurable loop — voice, chat, email, social, and back office — engineered around the metrics that move your business.
We don't sell seats — we deliver outcomes you can see on a dashboard. Every program is instrumented end to end, so nothing about your customer operation is a guess.
inteliCode360 launched in 2015 with a single conviction: that the gap between a company and its customers should be closed with data, not just headcount. We started as a small analytics-led support team and grew into a four-hub BPO group running blended operations across USA.
Today, "360" is more than a name. It's how we work — capturing every interaction, scoring it, learning from it, and feeding that insight straight back into training, staffing, and strategy. The result is an outsourced operation that behaves like a well-run internal team, only more transparent.
Close the loop between customers and the businesses that serve them.
To make measurable, humane outsourcing the industry default.
If it touches a customer, it's measured. Live dashboards replace status meetings and vanity reports.
Agents are selected for temperament, then certified deeply on your product and tone.
Speech analytics and QA feed a continuous cycle of coaching and process tuning.
Select a capability to see how it works, what it covers, and the outcomes it drives.
First-line care that resolves on the first contact. Agents trained deeply on your product handle enquiries with warmth and speed, across every channel your customers use.
Compliant, target-driven campaigns that build pipeline and lift revenue — with full call context handed back to your team on every opportunity.
Tiered technical assistance for connectivity, devices, and software — calm diagnostics, remote resolution, and clean escalation backed by SLAs.
On-brand digital response across the channels your customers already prefer — fast, consistent, and brand-safe, with chatbot handoff and oversight.
The accurate, quiet work behind the front line — processing, entry, and order management that keeps everything downstream running clean.
Respectful, compliant accounts-receivable and billing support that protects the customer relationship while improving cash flow.
＋ Multilingual desk · QA & speech analytics · Appointment setting · Workforce management — available across every program
inteliCode360 rebuilt our support operation around numbers we could actually see. Within one quarter our wait times collapsed and our CSAT climbed higher than when the team was fully in-house.
Share your volumes and goals — a solutions specialist replies within one business day with coverage, headcount, and pricing tailored to you.
101 Hudson Street, Jersey City, NJ 07302, USA